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Individual Giving Assistant

Individual Giving Assistant

  • Location:

    West London, London

  • Sector:

    Fundraising Support

  • Contract type:


  • Salary:

    £23000.00 - £25000.00 per annum

  • Contact:

    Donovan Whittaker

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 3 years ago

  • Expiry date:


  • Consultant:


A well-established health charity are seeking an experienced Individual Giving Assistant to join their team. The successful candidate will have experience providing support to a charity fundraising team with donation processing. This is a permanent full time role based in West London.

Main duties for the Individual Giving Assistant:

Manage income processing for all Individual Giving donations received
Ensuring all donations are thanked within timeframes and letters are personalised
Ensure supporter information including consent details are kept up-to-date
Record all supporter complaints correctly and ensure resolved
Adhoc admin support to the fundraising team
Produce figures for the monthly report each month

Essential criteria for the Individual Giving Assistant:

Experience in a similar role within a fundraising setting
Familiar with working on data systems for donation processing
Good administration ability in a similar setting
Accurate data entry skills and strong attention to detail
Friendly and professional phone manner
Ability to communicate and build good working relationships
Excellent copy-editing and proofreading skills
Able to respond sensitively and appropriately to emotional circumstances, including distressed/bereaved donors

To apply for this Individual Giving Assistant role, please email your CV to our Office & Specialist Support Team quoting the reference number 67158CH. All applicants must be eligible to work in the UK.