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Head of Volunteer Experience

Head of Volunteer Experience

  • Location:


  • Sector:

    Administration, Office & Specialist Support, Operations, Programmes

  • Contract type:


  • Salary:

    Up to £62095 per annum

  • Contact:

    Gemma Hannington

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    2 months ago

  • Duration:

    15 Months

  • Expiry date:


  • Start date:


  • Consultant:


Have you lead or managed programmes of work designed to improve the volunteer experience?

Do you have experience in management at senior level including responsibility for managing Volunteering Services and Volunteering Development?

Do you have strong motivational leadership and experience in staff and volunteer management with evidence of achieving successful outcomes and impact?

Can you develop and implement policies and procedures?

We are excited to be working with a charity who helps girls and young women find their voice and build skills and confidence and inspire them to discover the best in themselves and empower them to make a positive difference in their community to recruit for a Head of Volunteer Experience.

About the role
This is based in Southwest London, and is a full time, fixed term contract for Maternity cover. Occasionally you may be required to attend the office and may sometimes be required to travel across the UK on the business of the charity. The salary for the position is £58,595 per year plus £3,500 location allowance (LA).

As the Head of Volunteer Experience, you will develop volunteering to be future facing; innovating and evolving the volunteer offer so the charity can deliver to more girls and young women. You will deliver the organisations strategic and operational priorities to support volunteer managers and volunteers to manage high quality guiding.

You will provide strategic and operational leadership on all aspects of the volunteer journey and volunteer experience, policies and procedures, customer service, quality standards and assurance processes, and strategic volunteering development projects.

You will also be a part of the organisations senior management team and play a key role in delivering the charity's KPIs, strategy an objective.

This role will suit someone who has a practical understanding of diversity and inclusion at work and current issues and trends in relation to working with children and young people

If you are interested in finding out more about this exciting opportunity, please get in touch now for a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.