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Head of Supporter Services

Head of Supporter Services

  • Location:

    London

  • Sector:

    Supporter Services

  • Contract type:

    Contract

  • Salary:

    £42k - 45k per year + excellent benefits

  • Contact:

    OS Perm Team

  • Contact email:

    ss.perm@tpp.co.uk

  • Contact phone:

    02071986020

  • Salary high:

    45000

  • Salary low:

    42000

  • Job ref:

    58220DW

  • Published:

    about 2 years ago

  • Expiry date:

    2016-11-23

TPP is working in partnership with a unique animal and conservation charity to recruit for a Head of Supporter Services. This 12 month fixed term contract role will be responsible for managing a large team across two locations and delivering on key efficiency in this integral division.

Key responsibilities:
*Define key measurement criteria for department evaluation.
*Working with internal stakeholders to deliver on improvement.
*To ensure and maintain high standards of customer care across the organisation.
*Monitoring and evaluating on deliverables.
*Adhoc projects and streamlining.

Essential criteria:
*Management experience within a similar membership or supporter services role.
*Excellent relationship management skills and stakeholder development.
*An aptitude for delivering outstanding customer service.
*Experience of devising and implementing service strategies.
*Proven implementation of strategic and operational business plans.

To apply for the Head of Supporter Services role, please email your CV to our Office Support team quoting the reference number 58220DW. All applicants must be eligible to work in the UK.

We value diversity at TPP and welcome applications from all sections of the community.

We value diversity at TPP and welcome applications from all sections of the community.