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Head of Strategic CRM

Head of Strategic CRM

  • Location

    London, England

  • Sector:

    Education & Training, Office & Specialist Support, Database

  • Contract type:

    Permanent

  • Salary:

    £55163 - £59981 per annum

  • Contact:

    Samantha Johnston

  • Contact email:

    education@tpp.co.uk

  • Salary high:

    59981

  • Salary low:

    55163

  • Job ref:

    J65705SJ_1526054191

  • Published:

    6 months ago

  • Expiry date:

    2018-06-10

  • Consultant:

    #

A global leading university are looking to recruit a Head of Strategic CRM paying £55,163- £59,981 per annum plus an excellent benefits package including 27days holiday plus Christmas closure and bank holidays. The university can offer flexible working arrangements and also offers an excellent pension scheme.

The opportunity

This is an exciting brand new role for the organisation with a real opportunity to make your mark. As the Head of Strategic CRM you will play a pivotal role in delivering on the universities campaign targets for philanthropy and alumni engagement. Using your technical knowledge and expertise to deliver a purposeful and effective data strategy and systems that provide excellent data management services and tools to the university community. You will lead and inspire colleagues in the Supporter Systems team to provide excellent service and innovative solutions to internal clients and external customers. You will lead the development of integrated data systems, ensuring they maximise efficiency, relationship building across the institution and with the third party CRM providers.

The candidate:

  • Extensive experience of hands-on management of a CRM database that can be translated into a strategic approach to the management of CRM systems and teams
  • Extensive knowledge of the Data Protection Act and the General Data Protection Regulations (GDPR) and of the operations and requirements of the Information Commissioner's Office (ICO)
  • A proven track record of successfully leading and motivating high-performing teams that deliver excellent standards of customer service
  • Proven track record in establishing credibility and confidence with key stakeholders at a senior level