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Head of Donor Services

Head of Donor Services

  • Location:

    Croydon, Surrey

  • Sector:


  • Contract type:

    Temporary / Interim

  • Salary:

    £21.97 per hour

  • Contact:

    Nancy Fozard

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 4 years ago

  • Duration:

    December 2017

  • Expiry date:


  • Start date:


Are you familiar with Salesforce and would love to work with humanitarian NGO? We have an exciting new role available based in Croydon to start immediately. A temporary role going on until December, you will take on the role of Head of Donor Services.

You will have a proven track record in achieving fast and accurate data inputting targets, Ability to plan and manage workload with minimal supervision, experience of using and maintaining donor databases

In this role you will be responsible for managing the call centre and database team to ensure the donor experience of the organisation supporters is the best it can possibly be, this means you will ensure all staff are fully trained to best practice.

You will be familiar with compiling reports for stakeholders and ensuring all communications with donors are recorded on the database, whether written (Gift Aid declarations, email, fax or letter) or verbal (telephone or face-to-face). The data will need to be backed up and regular checks need to be made to confirm all is in line with GDPR compliance.

Only candidates with proven experience of Salesforce will be considered for this role.