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Head of Data and Supporter Care

Head of Data and Supporter Care

  • Location:

    London, England

  • Sector:

    Office & Specialist Support, Database, Supporter Services

  • Contract type:


  • Salary:

    £45000 - £55000 per annum

  • Contact:

    Chloe Hill

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 3 years ago

  • Expiry date:


We are working on behalf of a medium sized charity to recruit a Head of Database and Supporter Care; the successful candidate will create and develop a new strategy for this function working closely with the Fundraising Director.

Main duties for the Head of Database and Supporter Care:

Main duties for the Head of Data and Supporter Care:
* Provide leadership to the supporter care and database function
* Line management of 5 members of staff
* Working closely with the fundraising teams and senior managers within the organisation
* Overseeing team activity within both areas and ensure KPI's & SLA' are met
* Ensure quality of service is being delivered by both teams
* Develop and implement new strategy for supporter care and data teams
* Produce new framework and KPI's
* Maintain awareness of new changes in regulation arum data compliance and gift aid
* Oversee all import and export activity
* Provide insight and analysis on data

Essential criteria for the Head of Data and Supporter Care:
* Previous experience within database and supporter care management
* Budget and forecasting responsibility
* Performance management experience
* Experience of customer segmentation and support journey
* Ability to build new and existing relationships
* Previous experience of managing complex data selections

To apply for the Head of Database and Supporter Care role, please email your CV to our Office Support team quoting the reference number 67302CH. All applicants must be eligible to work in the UK.