Connecting linkedin


Head of Supporter Experience and CRM

Head of Supporter Experience and CRM

A national charity is seeking a Head of Supporter Experience and CRM to lead their team of 8, the successful candidate will have excellent knowledge of both technical database management and strong supporter care/ journey experience.

Main duties for the Head of Supporter Experience and CRM:
Develop and implement the Supporter Engagement strategy
Budget management and forecasting for both teams
Produce and analyse management reports on performance
Ensure the team are managing efficient processing of all donations
Ensure that supporter engagement activities are fully compliant with data protection and fundraising regulations
Using insights and analysis make recommendations to the Director to improve performance of the teams
Ensure that all supporter data is managed efficiently
Develop and maintain processes and procedures
Develop new software and hardware to improve the capabilities of the database

Essential criteria for the Head of Supporter Experience and CRM:
Extensive database management experience
Strong supporter care/ journey knowledge and experience
Knowledge of Raisers Edge or similar CRM systems
Strong leadership and development experience
Demonstrable understanding of Gift Aid scheme
Strong understanding of compliance within fundraising
Excellent communication and relationship building skills

To apply for this role Head of Data & Supporter Care, please email your CV to our Office & Specialist Support Team quoting the reference number 60309CH All applicants must be eligible to work in the UK.

We value diversity at TPP and welcome applications from all sections of the community.