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Fundraising Administration Officer

Fundraising Administration Officer

  • Location:

    London, England

  • Sector:

    Office & Specialist Support

  • Contract type:


  • Salary:

    Up to £25375.00 per annum

  • Contact:

    Gemma Hannington

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 1 year ago

  • Duration:

    12 MONTHS

  • Expiry date:


  • Start date:


TPP are recruiting an Fundraising Administrator office on a 12 month contract.

The purpose of this role is to champion the supporter, working with a strong team aspiring to maximise income and loyalty, through developing supporter relationships, improving supporter experiences and providing excellent standards of service. Responsible for gift aid and pledge form data entry, transactions, recording and documenting gifts, pledges and campaigns as part of the Fundraising department's Supporter Care team.

Major duties and Responsibilities:
Be responsible for receiving, opening, organising and auditing for accuracy and completeness, documents related to gifts, pledges, standing orders, direct debits, Gift Aid, and other forms and requests with respect to supporters' donations;
Provide excellent levels of customer service by speaking to supporters on the telephone or reading their emails, and resolving their queries;
Manage processing volumes across the team, working closely with the Supporter Care Manager;
Manage the post for the department. Open the post and distribute to the relevant team members. Ensure that any out-going post goes out on time each day;
Enter information correctly to generate reports, thank you letters and other feedback, and to ensure the permanent records of supporters are accurate;
Facilitate banking transactions including deposits, orders, managing cancellations and change orders;
Reconciling donations received between database and bank statements;
Work on special projects with respect to data, supporters, campaigns and other reports of a
financial or transactional nature, in support of the performance of the department;
Handle paperwork, claims, filings, and document storage, as needed, or as assigned; Process mail, invoices/reminders, and statements related to gift processing or supporters
General office duties in support of the team, as assigned, or as needed with flexibility and adaptability;

Competencies required:
Minimum one year of office work of a financial or transactional nature
 Excellent communication and interpersonal skills
 Ability to write; math accuracy; good customer service instincts
 Strong work ethic and personal flexibility in order to get the job done/deadlines met
 High degree of accountability and a "can-do" attitude
 Solid organisational and time management skills; works somewhat independently and as a team player
 Keen sense of discretion and tact, and in details and handling confidential information
 Proficiency in Microsoft Office - especially Outlook, Word and Excel, as well as PowerPoint
 Ability to multi-task and adapt to the role as it evolves

If this sounds of interest please get in touch ASAP