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Eye Clinic Support Service Worker

Eye Clinic Support Service Worker

  • Location:


  • Sector:


  • Contract type:

    Temporary / Interim

  • Salary:


  • Contact:

    Volunteers Team

  • Contact email:

  • Contact phone:


  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    almost 4 years ago

  • Expiry date:


We are looking for Eye Clinic Support Service Workers to provide emotional and practical support to patients attending the eye clinics at Moorfields Eye Hospital NHS Foundation Trust satellite sites who have recently been diagnosed with a visual impairment and/or are receiving treatment.

Key Tasks:
•  To offer a listening ear.
•  To occasionally accompany patients to their hospital appointment and provide a debrief to patients who are vulnerable or alone.
•  To provide non-medical information in a variety of formats - verbal, printed, Braille, audio.
•  To signpost and refer people to appropriate services, including statutory and voluntary organisations at a local, regional and national level.
•  To refer patients to the ECLO for more specialist support.
•  To guide patients, i.e., to get a drink or to get around (to another hospital department, transport home, etc.).
•  To gather patients’ feedback about the service(s) they receive and other help and support they would like to have. 
•  To record patient contact and feedback to the Volunteer Co-ordinator and ECLO.

Key Skills/ Experience/Attributes Required:
•  A calm, empathetic and friendly nature.
•  Excellent communication skills – listening and verbal.
•  An ability to empower people to make their own, informed choices.
•  Reliable, punctual and committed.
•  No prior experience of supporting people with sight loss is required as full induction and training will be provided.

Special Requirements:
• Open to people ages 18+, male/female.
•  Able to volunteer once a week for a half or full day session (morning or afternoon) for six months, minimum.
•  Both willing and able to travel to the hospital sites - based in Barking, Dartford, Ilford, Mile End, Stratford or Tottenham.
•  References, a Disclosure and Barring Service (DBS) check and an Occupational Health Assessment will be requested.
•  A branded t-shirt and ID badge will be provided free of charge and must be worn at all times whilst on hospital premises. 
•  All agreed reasonable expenses will be reimbursed.

Benefits to individuals of performing the role:
•  Satisfaction that you have made a difference to someone with sight loss by providing invaluable support to them and their family/friends/carers and empowering them to make informed choices at a difficult time.
•  Chance to meet new people.
•  Focused and supportive training and monitoring programme.
•  Development of knowledge, skills and experience which will enhance your Curriculum Vitae (CV) for any future education, training or employment opportunities.

Benefits to people receiving the service:
•  Improved awareness of eye conditions, treatment and sources of support.
•  Improved emotional well-being.
•  Practical support.

Benefits to Moorfields Eye Hospital:
•  Reduction in staff hours advising and referring patients.
•  Bridges the gap between clinical care and social care services.

It is expected that all Eye Clinic Support Service Workers:

•  undertake their volunteering in accordance with the values of Pocklington and Moorfields Eye Hospital.  These values promote respect and safety of service users recognising their skills and entitlement to choice and independence.
•  adhere to Pocklington’s volunteering procedures and Codes of Conduct and support the principles outlined in the organisation’s Equality and Diversity Policy.  In addition to adhere to Moorfields Eye Hospital’s policies and procedures as relevant to the role of volunteers.  Full training and written information will be given.
•  attend any training required to support their health and safety and the effective undertaking of their volunteering.

For further information and to register an interest, contact Pocklington at or on 020 8996 1939.