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Examinations Delivery Manager

Examinations Delivery Manager

A leading international awarding body with an excellent reputation as an examinations board are recruiting for an Examinations Delivery Manager to provide oversight, direction and management to the Examinations Delivery Team of 8 staff members.

This team are responsible for ensuring that the range of examinations and assessments are arranged and delivered across international markets effectively and efficiently, ensuring a high level of customer service at all times.

Coming from a similar exams delivery role within an awarding, examinations or HE institute, you will be is responsible for deploying examiners to fulfil complex exam tours and itineraries. This entails ensuring that operational processes are followed, and key controls are in place and adhered to, to mitigate against risks, so excellent attention to detail, planning and organisational skills are a must.

You will have excellent interpersonal skills, tact and diplomacy to lead and support the team to deliver a high -quality service across all markets. This includes management of forecast requirements and matching examiner allocation & deployment to these and working closely with external travel management providers to oversee all travel arrangements for examiners (including flights and obtaining the correct visas) are appropriate. You will also be able to demonstrate the ability to build robust relationships with key contacts across international networks, and be able to anticipate potential issues and troubleshoot.

You will be able to work in a fact paced environment and be used to working to targets, timescales and deadlines to report against agreed KPI's for exam delivery, particularly in identifying areas for service improvement and considering changes to enhance operational effectiveness and performance. You will also be responsible for ensuring that agreed targets (eg examiner allocations etc) are met.

This is an incredible opportunity for someone who has experience of directly leading and managing teams, to take on and take ownership of an international operation and ensure a commitment to customer care and service.

If you are interested please send a CV and supporting statement highlighting your achievements and experience against the role details to the Education Team quoting reference number J67802KP, or contact us for more information.