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Emergency Response Volunteer

Emergency Response Volunteer

  • Location:

    Northamptonshire, England

  • Sector:


  • Contract type:


  • Contact:


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  • Published:

    over 2 years ago

  • Expiry date:


UK Emergency Support Services (UKESS), is a registered 'Not For Profit' organisation with wholly charitable purposes. UKESS is headed up by our Managing Director, Mark Hills and was launched in June 2018 with its principle aim to provide reliable and effective practical aid and support to Front Line Emergency Services, Local Authorities and Communities in the event of National Crisis, Public Emergency and Major Incidents.

In accordance with our principle aim, our Emergency Response Volunteers are at the forefront of support work. As a Response Volunteer, you will be in a varied and diverse role each time you deploy on operational duties. The role sits at both ends of the support spectrum, ranging from duties such as staffing access/egress gates in conjunction with the police & fire service to handing out bottles of water, staffing a welfare vehicle, right up to possibly providing hands on support at major incidents. Our community support function will also see deployments where volunteers are assisting with flood preparations and post flood recovery operations, snow cell support and more.

The role is not for the faint hearted; at times it may be physically and emotionally demanding as we deploy in all weathers, 24 hours a day, 365 days a year. At times you will get bored, staffing a gate, but at other times, you will not find the time to be bored as we provide essential support to the wider incident support function.

This role is for Northamptonshire, Leicestershire or Buckinghamshire, however there may be occasions where we attend events/incidents outside of these counties in which you can opt to support.

You must be at least 18 years of age to apply for this role.

Duties and Responsibilities

  • Provide assistance to colleagues and the wider emergency services where needed, in line with your deployment function
  • Assisting as necessary with the movement of equipment or materials during set up and break down of events
  • Using communication equipment, if required, in accordance with UKESS guidelines
  • Follow all policies and procedures as implemented within the organisation
  • Have due regard to patient & client confidentiality at all times
  • Attend any training as deemed appropriate by UKESS to maintain competency and personal development for the role.
  • Act in a professional manner at all times whilst representing UKESS
  • Maintain a high standard of appearance and wear the UKESS Uniform with pride ensuring compliance with the standards of dress policy, including the correct wearing of personal protective equipment
  • To carry out any other duties as required by line management.

Qualifications, Skills and Behaviours you will need

  • Any operational qualifications such as first aid or higher, search and rescue, flood warden etc are desirable but not essential.
  • Your life experience, both personal and professional will be of extreme value to this role.
  • Excellent interpersonal skills with ability to communicate effectively at all levels
  • Positively represent UKESS and yourself by delivering a high standard of service at all times
  • Ensure a smart image and appearance at all times, adhering to the standards of dress policy
  • Ability to make balanced decisions and keep calm in an emergency situation
  • Ability to maintain a professional approach to confidential and sensitive information
  • Ability to use initiative and work independently without direct supervision
  • Ability to follow instructions and understanding of the importance of thorough and accurate reporting
  • Identify and escalate any potential issues to line manager
  • Willingness to travel to multiple locations where needed and work flexibly on weekdays, evenings and weekends is desired
  • Ability to complete paperwork that is accurate, legible and allows continuity of care and service provision
  • Ability to verbally defuse hostile situations


The position is offered on a flexible basis with no fixed term or hours, allowing you to give as much or as little time as you want. Whether your volunteering journey with us is long or short we are transparent about our commitment to you and what we expect from our volunteers.

Our volunteer recruitment process is as follows;

  1. Apply for the role online at Alternatively, you may contact us to request for a paper application to be sent to your address.
  2. You will be contacted by a member of the team to conduct an initial screening
  3. You will be invited to an informal face to face interview, which can be mutually agreed to be undertaken via video calling or in person
  4. You will be informed of our decision and then invited to attend an induction day, which must be completed before you can be formally appointed as a volunteer for UKESS. As part of your induction day you will be required to provide evidence of your Enhanced DBS check, identification and address verification.
  5. You will be invited to attend a training day/exercise (if this is required by the role)