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Director of Retail

Director of Retail

  • Location:

    London, England

  • Sector:


  • Contract type:


  • Salary:

    £45000.00 - £60000.00 per annum

  • Contact:

    Chenda Mc Manus

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


TPP are delighted to be working with a charity that has been supporting and speaking out on behalf of blind and partially sighted people across London for close to 100 years.

They are looking for a Director of Retail with the passion and experience to lead the charity's retail business to deliver funds and awareness in support of social change for people living with and facing sight loss in the capital.

Some of the responsibilities and activities:

Strategy, planning and growth

Continually review, refine and develop retail activity in line with the organisational Strategic Plan 2019-24.

Track progress against plans and budgets, and support teams to adapt, phase and prioritise work where appropriate.

Ensure that broad and long-term thinking is brought to decision making and avoid reactionary behaviour, whilst capitalising on arising opportunities.

Contribute to the work of the wider organisation, contributing to our decision-making as a member of the Executive Leadership Team.

Refine and deliver the three-year Retail Strategy (2020 - 2023), including:
The professionalisation of our systems and processes to capitalise on all income opportunities.
Putting a positive customer experience at the heart of our approach.
Delivering income upwards of £1m per annum with year on year growth to £1.5m by 2024.
Implementation of EPOS and Gift Aid across all shops.

Support members of the charity retail team to embed a high performing, motivated, collaborative, creative and dynamic culture - and seek opportunities to celebrate success.
Continuously analyse risks, potential, changes in environment and charity retail trends; and use to inform plans.
Provide line management, leadership and growth opportunities to the Head of Retail Operations and their reports.
Support new starters with comprehensive induction and training.
Establish appropriate and proportionate performance targets beyond weekly shop takings.
Define and develop our retail volunteer programme to ensure first rate volunteer experience, engagement, and great customer experience.
Support the annual appraisal and probation processes for all staff.

Governance, finance and operations

Report regularly to the Trustee Board, Trading Board, and Finance, Audit and Risk committee.
Understand and mitigate risk in the context of charity retail and multi-site working.
Ensure timely and accurate performance reporting to the Board.
Develop annual budgets, report variance and reforecast as appropriate.
Develop and maintain up to date policies and procedures and ensure
these are embedded across the shops operation.


Explore opportunities to deliver the wider impact of the charity through the "shop front" of our retail portfolio, including employment, volunteer and training placements for blind and partially sighted people.
Support eye health messaging through the shops.
Support public awareness and understanding about visual impairment and visually impaired people.
Share with customers the impact of the funds raised through shopping with us through in store communications, staff training and social media.


Proven ability in retail management delivering significant sales and profit growth across multiple sites, ideally in a charity retail context
Proven track record of opening new shops
Proven experience of developing and managing budgets
Experience of EPOS systems
Experience of managing online selling operations
Experience of setting and managing comprehensive income and expenditure budgets
Experience of commercial property leases and shop fitting
Experience of leading and line managing others to develop and grow, and building and maintaining a high performing team culture

If you would like to find out more about this opportunity please get in touch ASAP. The closing date is 16th March 2020.