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Deputy Service Manager

Deputy Service Manager

  • Location:

    Ilford, London

  • Sector:

    Drug and Alcohol

  • Contract type:


  • Salary:

    £34000.00 - £39250.00 per annum

  • Contact:

    Gemma Hannington

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Start date:


TPP are proud to be working with a charity who deliver safe, effective and innovative services that transform thousands of lives every year. Everything they do is co-produced by those they help and the communities they work in.

There expertise in supporting people affected by drug and alcohol issues has been developed over 30 years.

Due to a restructure they are recruiting two new Deputy Service Manager's. 4 Team leaders would report in to each Deputy Service Managers.

The main purpose of this role:
As Deputy Service Manager, you will support the Services Manager on the coordination and development of the integrated drug and alcohol recovery services.

You will work in partnership with stakeholders, staff and service users to guarantee that they maintain a high-quality service that meets the needs of both adults and young people
engaging with the service and our performance and outcome meets expected targets.
You will develop and nurture positive partnerships with a range of local health, mental health, criminal justice, housing, statutory and third sector agencies to support the wider needs of
our service users.

As Deputy Service Manager, you will have designated Lead areas of responsibility for building and on strategic and developmental goals and will when required Deputise for the Service
Manager. To achieve these, you will champion the values of the organisation, which are:

 Entrepreneurial,
 Working in partnership,
 Strong belief in service users,
 Community focused.

A key component of this role is to support overall CQC compliance and ensure that the service performs against KPIs, service specifications and service outcomes. This will include oversight
of a range of service activities for young people work, criminal justice, outreach and satellite work, treatment (both psychosocial and pharmacological).

Flexibility in the hours worked will be expected of the post holder, including availability at evenings and weekends for key events, meetings and clinics. As will being part of the service
on call rota

Some of the responsibilities of this role with include:
Model and communicate the Vision, Mission and Values, leading through example and best practice holding yourself and others to account. Ensuring objectives, strategies and goals are
implemented and communicated fully, where this sits within your responsibilities.

Lead on local and / or organisational themes, projects and plans to ensure a shared vision of service delivery across the county, working closely with key stakeholders.

Maintain effective professional relationships with PHE and other commissioners, Directors of Public Health, and all other relevant stakeholders. Building new positive relationships where required.

Ensuring all of your work is within relevant quality standards as issued by NICE, CQC, Department of Health, Public Health England and any other relevant public bodies or organisations.

Effective management and reporting of data and information within the service and organisation.

Ensuring all actions are compliant with good practice, regulatory requirements and WDP expectations on Data Protection.

Understand and support delivery of the services SLAs, KPIs, and all other contractual requirements, identifying areas of poor performance, developing and implementing new processes and actions plans
to address underperformance where required.

Identify opportunities for development, working towards continual improvement and innovation.

Leading on change management processes, implementing new models efficiently.

Ensure effective allocation and management of workforce resources, organising and coordinating the work of your teams. Including effective attendance and performance management.

Take responsibility for your own, and your teams, professional development, seeking new learning opportunities and sharing knowledge and best practice where relevant.

Ensuring best use of financial resources, supporting the Services Manager to plan and forecast spend against strategic objectives

To be successful in this role you will have:
Education, knowledge and experience
A minimum of three years' experience of leadership and management of service delivery within drug or alcohol treatment services or similar fields.
An excellent understanding of 'Recovery', Psychosocial Interventions and Clinical Delivery in a Substance Misuse Context.
Experience of building and maintaining partnerships with statutory and non-statutory organisations, including housing, criminal justice, treatment and health.
Experience of achieving and maintaining exceptional performance against KPIs.
A proven commitment to diversity and an understanding of Equal Opportunities policy and practice.
Evidence of knowledge and understanding of audit frameworks and guidance relating to drug and alcohol services (particularly CQC.)
Experience of working with and supporting meaningful Service User Involvement.
Excellent written and verbal communication skills with the ability to present verbal and written reports to key stakeholders.
Ability to manage and apply change management techniques.
High degree of personal IT competency.
Experience of using case management systems e.g. Nebula, ILLY, Theseus, BOMIC.
A working knowledge of NDTMS.
Experience of driving service user engagement to which achieve excellent outcomes for the
service user.

If this exciting opportunity is of interest please get in touch now!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.