TPP are recruiting a Database Analyst on a fixed term contract until June 2020. This role is part time working 3 days a week (9-5pm). You would be required to work Monday, Tuesday and Friday until December. From January to June there is flexibility on the 3 days you work.

Application Support
 Administer the helpdesk, as the first line response for Income and Engagement CRM, second line for the Services Case Management system, along with the administration of Sharepoint and a number of smaller data-driven systems
 Provide user support for application, prioritising and responding to user requests to proactively assess support needs as required and deliver solutions to enquiries
 Resolve any technical problems encountered, or select the appropriate channel to escalate
 Responsible for the up-to-date maintenance of the helpdesk ticketing system
 Work with 3rd party suppliers for the required escalation

Database Maintenance
 Maintain database technical maintenance procedures inc. daily routines and back-ups
 Ensure the standardised and regulated maintenance of the Administrative areas of systems and applications
 Apply high-level technical knowledge in selecting data stored in complex structures
 Undertake SQL updates, queries, and stored procedures as appropriate

Project Work
 Assist Database Developers within larger development projects
 Undertake smaller development tasks to manage independently
 Design and create user guides for technical and business processes

Skills and experience
 An in-depth understanding of data and information management systems
 Solid experience working with SQL databases (including select & update statements)
 High-level working knowledge of MS Office and SharePoint
 Strong customer service skills, ability to communicate and interact with internal staff and external organisations
 Problem-solving mind-set with a methodical and organised approach
 Application support and incident management experience would be advantageous

If this opportunity is of interest please get in touch ASAP