Cause: Education Charity

Role: Customer Service Team Administrator

Location: South West London

Employment Type: December for 6 weeks (possible extension on a Fixed Term Contract basis)

Salary/rate: £14.29 per hour (26k)

Working hours: 35 Hours a week

Reference: J72660

The Role

Our client, an Education Charity are looking for a Customer Service Team Administrator to start in December for 6 weeks with a possible extension on a Fixed Term Contract basis. You must have solid customer service experience and have worked in a similar call centre environment previously. Interviews will be held on the 5th December which will consist of a half an hour test and half and hour interview. You will be joining a team of 3. You must be confident on the phone, experience of working with phone payments, excellent administrative skills and experience working with Microsoft Dynamics would be preferred.

Main Responsibilities

• To provide a service for members and customers which includes responding to enquires via multiple channels such as phone and email
• Supporting teams with member acquisition and retention processes
• Provide an excellent customer service experience
• Liaising with multiple stakeholders
• Maintaining the membership CRM
• Taking payments over the phone
• Work with the digital manager to ensure website issues are dealt with quickly and efficiently
• Promoting membership of SET, QTLS and ATS
• Ensure up to date information is given to members on QTLS / ATS
• Follow up with members who have lapsed their membership

If you are interested in applying, please email your CV quoting the reference number in the subject line.

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We look forward to hearing from you.