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Customer Advice and Information Officer

Customer Advice and Information Officer

  • Location

    London

  • Sector:

    Office & Specialist Support, Administration

  • Contract type:

    Permanent

  • Salary:

    £21,590 - 25,400 per year

  • Contact:

    Sean Brinkley

  • Contact email:

    officesupport@tpp.co.uk

  • Contact phone:

    02071986020

  • Salary high:

    25400

  • Salary low:

    21590

  • Job ref:

    55057SBR

  • Published:

    over 2 years ago

  • Expiry date:

    2016-03-15

An established Regulatory body based in Central London are currently recruiting for a Customer Advice and Information Officer, to provide excellent service to those making enquiries to the organisation.

Please note, the working hours for this position are 10 am - 6pm, Monday - Friday.

Main duties for the Customer Advice and Information Officer include: 

  • Resolve frontline telephone and email enquiries and escalating complex requests as necessary
  • Keep up to date with polices and guidance to provide an efficient service to inbound queries
  • Update departmental databases, whilst utilising them to retrieve information as necessary
  • Provide ad hoc assistance to other teams
  • Address any concerns or complaints in an empathetic and professional manner.

Essential criteria for Customer Advice and Information Officer include: 

  • Demonstrable experience of working within a busy customer focussed environment, ideally within a regulatory or similar environment
  • High standard of written and spoken English 
  • Commitment to deliver excellent customer service
  • Ability to handle and resolve complaints effectively
  • Excellent interpersonal skills

To apply for this Customer Advice and Information Officer role, please email your CV to our Office & Specialist Support Team quoting the reference number 55057SBR all applicants must be eligible to work in the UK.