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CRM Training and Support Officer

CRM Training and Support Officer

  • Location:

    London, England

  • Sector:

    Database

  • Contract type:

    Permanent

  • Salary:

    Up to £30000 per annum

  • Contact:

    Donovan Whittaker

  • Contact email:

    ss.perm@tpp.co.uk

  • Salary high:

    30000

  • Salary low:

    30000

  • Job ref:

    71330DW_1564406603

  • Published:

    3 months ago

  • Expiry date:

    2019-08-28

We are working with a well-known national membership organisation to recruit a CRM Training and Support Officer. Working closely with the Head of IT you will be an energetic and charismatic individual who will provide operational support; assist with data/application analysis required in future projects; and become the applications expert - especially the CRM, Access thankQ.

Main duties for the CRM Training and Support Officer:

Provide day-to-day application support (primarily MS Office; thankQ; Zoom; Intranet; JotForm)
Become the organisation's UK CRM expert/champion
Provide IT and data protection training and documentation for end-users
Increase awareness and confidence across the organisation of business applications
Assist with business analysis work, using Excel
Identify, investigate and escalate system issues
Hold regular end-user meetings to discuss processes, support and training

The main thing you will need for this role is to be a confident people engager. This will be essential when delivering training and understanding the needs of the various teams across the organisation. Having a background in helping others in an organisation with CRM and data support will be a key criteria for you to stand out from other applicants.

To apply for this CRM Training and Support Officer role, please email your CV to our Office & Specialist Support Team quoting the reference number 71330DW All applicants must be eligible to work in the UK.