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CRM Project Manager

CRM Project Manager

  • Location:

    City of London

  • Sector:

    Database, Office & Specialist Support, Projects

  • Contract type:


  • Salary:

    Up to £60000 per annum

  • Contact:

    Sarah Madahar

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    7 months ago

  • Duration:

    6 months

  • Expiry date:


  • Start date:


  • Consultant:


Do you have experience as a CRM project manager? Are you looking for a 6-month contract with flexible and remote working on offer? Are you available to start at the end of January/beginning of February?

A leading professional membership body is looking for an engaging CRM Project Manager to help them to complete and co-ordinate the implementation of a new Customer Relationship Manager (CRM) system.

This role will involve seamlessly picking up an existing project and accelerating delivery against a challenging and ambitious schedule. This is an exciting opportunity to use your expertise to collaborate with a wide range of teams across the organisation and external contractors. You will be instrumental in delivering a high-profile organisation wide project, offering the chance to be a driving force in delivering key software functionality.

Key Responsibilities

  • Collaborating with other department team members to define, prioritise, and develop projects tasks.

  • Manage the project throughout the project lifecycle to ensure all deliverables are met.

  • Utilise a combination of delivery, change and project management strategies

  • Leading and fully participating in project and process review, utilising best practice guidance, tools and techniques

  • Being accountable for the identification and reporting of risks across all programmes and projects

  • Report on progress to relevant Project and Programme Groups, and relevant committees

  • Regularly produce reports and presentations for a range of groups including senior management and elected members, staff groups and partners.

  • Analysing financial data, including project budgets, risks, and resource allocation.

  • Managing subcontractor arrangements and relationships

  • Preparing, gaining approval of, refining and updating project and/or programme business cases that justify their initiation and/or continuation in portfolios in terms of benefits, costs and risks

Person Specification

  • Experience of successfully managing a nationwide CRM or technical project involving internal and external stakeholders

  • Experience of successfully managing complex projects with multiple third-party suppliers

  • Project management techniques including Agile PM, Scrum, Continuous Improvement, Lean, Kanban

  • Use of relevant IT programmes to create detailed project plans and reports

  • Excellent organisational skills and managing deadlines

  • Negotiation and influencing skills

  • Experience of successfully managing change

You can apply by sending your CV. Applications will be reviewed as and when they come through so do apply straight away if this is of interest.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.