Our client a leading mental health charity with a busy and growing counselling service requires a discreet, proactive and experienced Administrator to help with the running of our office, reporting to Counselling Service Manager and working alongside a small Counselling team.

Main Duties

Reception

To respond to arrivals
To inform counsellors of their clients' arrival
To ensure the waiting area is tidy and welcoming
Report to Service Manager any issues and concerns in the premises
To carry out general reception duties.

Administration

Respond to telephone enquiries, taking clear and detailed messages, and ensure messages are dealt with efficiently and in timely manner.
To provide administrative support to the Service Manager and counselling team.
To manage and organise filing system, keeping it up to date personally as required.
To manage and update database system regularly as required.
To assist in the collection and registration of counselling data for service audit and statistical reports.
Maintain Counselling sessions contributions, budget and records.

Counselling Service

To arrange counselling appointments, follow up the administrative progress and report to Service Manager of changes in schedules, etc.
To ensure messages from client to counsellors are delivered efficiently
To support Service Manager in the organisation and distribution of material to the counselling team.
To assist in the timely allocation of clients and waiting list management.
To help develop and improve counselling service by ensuring efficiency in service delivery, establishing effective service monitoring systems, and managing communication pathways.

Personal Specification;

Minimum 3yrs experience in similar role
Experience of working in the voluntary sector
Experience of working in a busy office environment
Experience of working IT software packages indulging MS office, Word Powerpoint and Excel
Awareness of the needs of people with mental health issues in the community
Good written and verbal communications
Empathetic and able to deal with stressful situations in a calm and professional way

Counselling Service Administrator

Counselling Service Administrator