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Counselling Service Administrator

Counselling Service Administrator

  • Location:

    London, England

  • Sector:

    Office & Specialist Support, Administration

  • Contract type:

    Temporary / Interim

  • Salary:

    Up to £13.19 per hour

  • Contact:

    Penny Raven

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 2 years ago

  • Duration:

    3 months +

  • Expiry date:


  • Start date:


  • Consultant:


Our client a leading mental health charity with a busy and growing counselling service requires a discreet, proactive and experienced Administrator to help with the running of our office, reporting to Counselling Service Manager and working alongside a small Counselling team.

Main Duties


  • To respond to arrivals
  • To inform counsellors of their clients' arrival
  • To ensure the waiting area is tidy and welcoming
  • Report to Service Manager any issues and concerns in the premises
  • To carry out general reception duties.


  • Respond to telephone enquiries, taking clear and detailed messages, and ensure messages are dealt with efficiently and in timely manner.
  • To provide administrative support to the Service Manager and counselling team.
  • To manage and organise filing system, keeping it up to date personally as required.
  • To manage and update database system regularly as required.
  • To assist in the collection and registration of counselling data for service audit and statistical reports.
  • Maintain Counselling sessions contributions, budget and records.

Counselling Service

  • To arrange counselling appointments, follow up the administrative progress and report to Service Manager of changes in schedules, etc.
  • To ensure messages from client to counsellors are delivered efficiently
  • To support Service Manager in the organisation and distribution of material to the counselling team.
  • To assist in the timely allocation of clients and waiting list management.
  • To help develop and improve counselling service by ensuring efficiency in service delivery, establishing effective service monitoring systems, and managing communication pathways.

Personal Specification;

  • Minimum 3yrs experience in similar role
  • Experience of working in the voluntary sector
  • Experience of working in a busy office environment
  • Experience of working IT software packages indulging MS office, Word Powerpoint and Excel
  • Awareness of the needs of people with mental health issues in the community
  • Good written and verbal communications
  • Empathetic and able to deal with stressful situations in a calm and professional way