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Complaints Officer

Complaints Officer

  • Location:


  • Sector:

    Supporter Services

  • Contract type:


  • Salary:

    £27,880 - 32,800 per year

  • Contact:

    Sean Brinkley

  • Contact email:

  • Contact phone:


  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 3 years ago

  • Expiry date:


A well-established regulatory body are seeking a Complaints Officer for a 12 month contract to predominantly assist patients resolve complaints whilst providing the highest level of customer service.

Main duties for the Complaints Officer: 

  • Deal with customers on a regular basis, providing a timely response to queries by various means of communication
  • Provide regular updates to all parties concerned with complaints, ensuring customer care is provided at all stages
  • Proactively seek feedback from all parties involved in the complaints process
  • Organise and provide report to panel members
  • Support the Operations Manager, ensuring compliance with the organisations policies are maintained. 

Essential criteria for the Complaints Officer: 

  • Experience in complaints resolution within an office environment 
  • Knowledge of complaints handling processes 
  • Confident in dealing with customers
  • Excellent interpersonal and communication skills
  • Ability to demonstrate empathy, tact and discretion

To apply for the Complaints Officer role, please email your CV to our Office & Specialist Support Team quoting the reference number 53553SBR. All applicants must be eligible to work in the UK.