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Complaints Manager

Complaints Manager

  • Location:


  • Sector:

    Office & Specialist Support, Operations

  • Contract type:


  • Salary:

    £37,488 per year

  • Contact:

    OS Perm Team

  • Contact email:

  • Contact phone:


  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    almost 3 years ago

  • Expiry date:


An established regulatory body are seeking an experienced Complaints Manager to lead their team.

Main duties for the Complaints Manager:
To manage performance, quality and productivity using KPI's
To manage work flow of the team ensuring cases are progressed
To monitor and action plans for case progression, particularly cases that are at breach of missing timescales
Ensure that investigations are completed in order of proportionate and risk based manner
To compile, analyse and maintain accurate caseload information and data on team performance
Provide management information/ reports to head of department
Assist with quality and performance concerns
Line management and development of a team

Essential criteria for the Complaints Manager:
Educated to degree level or equivalent
Previous line management experience
Change management and performance management skills
Strong analytical and investigative experience
Previous experience within a customer focused environment
Able to interpret complex legislation issues and ability to apply knowledge to management cases
Able to identify problems and present practical solutions
Excellent communication skills

To apply for this Complaints Manager role, please email your CV to our Office & Specialist Support Team quoting the reference number 56477CK all applicants must be eligible to work in the UK.