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Community Support Assistant

Community Support Assistant

  • Location

    London

  • Sector:

    Administration, Database, Supporter Services

  • Contract type:

    Contract

  • Salary:

    £24k per year

  • Contact:

    Joanne Harrington

  • Contact email:

    tempwork@tpp.co.uk

  • Contact phone:

    02071986020

  • Salary high:

    24000

  • Salary low:

    24000

  • Job ref:

    J53940

  • Published:

    almost 3 years ago

  • Expiry date:

    2015-11-30

Community Support Assistant

Exciting opportunity for a Community Support Assistant to join a leading technology education charity on a 3 month basis (with the intention to extend).

Based in East London

Reporting to the Participation Manager

Responsibilities:

  • To be a friendly and efficient first point of contact for the volunteer community
  • To support volunteers through different channels (email, Twitter, Google, groups and events)
  • To problem solve and resolve any issues users may be having with the website or services by responding promptly and accurately
  • Report bugs and problems with the website as appropriate using Github
  • To assist with gathering and responding to feedback from the volunteer community and develop solutions
  • Assist with reporting on special projects and other duties as they may arise

Essential criteria:

• Excellent customer service skills
• Keen interest in technology
• Outstanding administrative and organisational skills
• Ability to work as part of a team as well as independently

Community Support Assistant
J53940JH
£24,000