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  • Location:

    City of London, London

  • Sector:

    Office & Specialist Support, Supporter Services

  • Contract type:

    Temporary / Interim

  • Salary:

    £0 per annum

  • Contact:

    Natasha Abbott

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 3 years ago

  • Duration:

    3 MONTHS

  • Expiry date:


  • Start date:


Location: Based in Westminster, with significant travel across the London Borough of Hammersmith and Fulham

Line Manager: Service Manager

Hours: 37.5 per week, to include some unsocial hours as required to meet the needs of carers

Temporary for a minimum of 6 weeks.

My client is an independent charity. Their vision is that every unpaid carer is recognised and leads a health, fulfilling life with control over their caring role.

About this role

My client is seeking an excellent candidate for the role of Carers Caseworker within a growing, friendly and dynamic team, working in diverse boroughs in central London.

The post holder will be responsible for carrying out carer assessments, providing unpaid adult carers with individual support plans tailored to their needs, as well as developing relationships with partner organisations to raise awareness of carers' rights and needs.

Based in our Westminster office, with significant work remotely in the community, primarily in the borough of Hammersmith and Fulham.

The ability to speak a community language would be advantageous.

Aims of the post

To support carers by providing expert assessment, advice, support planning, and casework.


Supporting Carers

  • Carry out detailed carers assessment and support plans that address carers' needs, in line with the Care Act 2014, plus associated follow-ups and annual reviews.
  • Assess carers' eligibility for financial support, e.g. Carers Personal Budgets, and make associated applications.
  • Identify, and make referrals to, appropriate support services for carers. Proactively follow up referrals to ensure they are actioned.
  • Support and empower carers to manage their caring role.
  • Carry out casework with carers, including liaising with other agencies such as Local Authorities, NHS bodies and other voluntary organisations.
  • Provide emotional support to carers at times of crisis.
  • Make home visits as appropriate.

Identification and Recognition of Carers

  • Work with external organisations to help identify carers.
  • Ensure that carers' rights, needs and views are included in all relevant local strategies and initiatives.
  • Work with other agencies, especially within Local Authorities and primary care, to ensure that carers needs are understood and addressed.

Carer Involvement

  • Support and develop the involvement of carers in relevant forums.
  • Facilitate the involvement and consultation of carers via various consultation methods, events and newsletter.

Administration and Report-Writing

  • Manage a demanding level of administrative work to a high standard, including maintaining files on individual work with carers on our online database. Ensure information is recorded accurately, thoroughly, clearly and safely, in a timely manner.
  • In addition to the CRM database, use the Local Authority's computerised system, Mosaic, to record Carers Assessments.
  • Contribute to reports for management and for funding and monitoring bodies.


  • Support external events as required.
  • Work flexibly and proactively as part of a small team, and the wider organisation, to ensure aims and objectives are met.

Organisational and Professional Development

  • Lead on a specific area of work, relevant to carers: collect information on, and liaise with, relevant local services, act as a point of knowledge for the wider team. Subject to be decided in consultation with the line manager and can be based on the candidates expertise or area of interest. Examples include physical disabilities, working carers, older carers.
  • Attend and actively participate in regular supervision, annual appraisals and team meetings.
  • Undertake relevant training and staff development activities.
  • Actively implement current policies and procedures, and contribute to their development to promote the efficient and effective running of the organisation.

Additional Tasks

To undertake, in consultation with your manager, other specified duties which may from time to time be required, in relation to the day-to-day running of the organisation.