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CAIT Officer

CAIT Officer

  • Location

    City of London

  • Sector:

    Office & Specialist Support, Administration

  • Contract type:

    Permanent

  • Salary:

    £21k - 25k per year

  • Contact:

    OS Perm Team

  • Contact email:

    ss.perm@tpp.co.uk

  • Contact phone:

    02071986020

  • Salary high:

    25000

  • Salary low:

    21000

  • Job ref:

    59251HJ

  • Published:

    almost 2 years ago

  • Expiry date:

    2017-02-03

An established Regulatory body based in Central London are currently recruiting for a Customer Advice and Information Officer, to provide excellent service to those making enquiries to the organisation.

Please note, the working hours for this position are 10 am - 6pm, Monday - Friday.

Main duties for the Customer Advice and Information Officer include:

• Resolve frontline telephone and email enquiries and escalating complex requests as necessary
• Keep up to date with polices and guidance to provide an efficient service to inbound queries
• Update departmental databases, whilst utilising them to retrieve information as necessary
• Provide ad hoc assistance to other teams
• Address any concerns or complaints in an empathetic and professional manner.

Essential criteria for Customer Advice and Information Officer include:
• Demonstrable experience of working within a busy customer focussed environment, ideally within a regulatory or similar environment
• High standard of written and spoken English
• Commitment to deliver excellent customer service
• Ability to handle and resolve complaints effectively
• Excellent interpersonal skills

To apply for this Customer Advice and Information Officer role, please email your CV to holly.jay@tpp.co.uk quoting the reference number 59251HJ all applicants must be eligible to work in the UK.

We value diversity at TPP and welcome applications from all sections of the community.