14 days ago
Branch Support Coordinator - Kent
What is a Branch Support Coordinator?
There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.
The Branch Support Coordinator is a key member of the team, ensuring that beneficiaries access the right support in a timely manner. This role involves liaising with regional and national teams and coordinating casework support provided to beneficiaries by Branch volunteers.
What difference will you make?
SSAFA has been supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups and the number of people contacting us for help rises each year. In recognition of their service to the Nation we aim to provide financial, practical and emotional support when it's needed most. To do this we need excellent coordination of local services and between our teams.
What will you be doing?
Every SSAFA Branch has different needs, however, below are the main activities of a Support Coordinator.
- Coordinating and assigning referrals: Accepting referrals for beneficiary casework support from SSAFA's Regional Office and allocating beneficiaries' cases to branch volunteers
- Quality assurance: Overseeing SSAFA casework across the branch, ensuring beneficiaries receive support that meets SSAFA's casework standards
- Using online systems: Using SSAFA's case management system to record, coordinate and track beneficiaries' cases
- Managing and supporting volunteers: Ensuring volunteer caseworkers have a manageable caseload and that effective support and supervision is in place.
- Signposting and partnership working: Liaising with the Central Office, Specialist Services teams with regards to beneficiary support with Mentoring, Ghurkha Services and for those in the criminal justice system.
- Keeping volunteers informed and up to date: Supporting the Branch Training Coordinator and Volunteering Coordinator to ensure volunteer caseworkers are up to date with training and have the information needed to carry out their role.
- Communicating: Working together with Regional Office employees to ensure an effective flow of information, raising any concerns about service delivery in good time.
What can you gain from this volunteering role?
- Use your skills, knowledge and life experience to benefit others
- Give back to the Armed Forces community
- Become part of the SSAFA community and build networks across your local area
- Experience, training, and skills that you can highlight on your CV and in job interviews
- Better physical and mental health - studies show that volunteers live longer and experience lower levels of stress and depression!
What about training and support?
- Instructor led training alongside like-minded volunteers which will guide you through everything you need to know about casework and volunteer management
- On-line training modules to complete at home, so you are up to date on how to keep people and their personal information safe.
- Local induction and support, from other branch volunteers
- Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
- Support from regional volunteering and operations staff
- Regular meetings and events to learn and share information
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFA's Public Liability insurance while carrying out their role
What are we looking for?
- Friendly and approachable people with good written and verbal communication skills
- Some experience of coordinating people
- Good IT skills e.g. confident using email and online systems- you will need to use our case management system as part of the role
- Time management and organisation skills
- Respectful and non-judgemental approach
- Understanding of the importance of confidentiality and boundaries
- This role would suit someone who would like to volunteer regularly, each week.
Minimum Age: 18
Are references required? Yes. Two character references from people who know you well (not family members)
Is a criminal record check required? Yes
We work to make SSAFA as safe as possible for everyone. Part of this involves volunteers attending an informal interview, providing references, and completing relevant training for your role.
How do I find out more?
- Please email email@example.com to register your interest and find out more
We are keen to hear from volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support disabled volunteers so they have access to the same opportunities and experiences as non-disabled volunteers.
Please note this is a volunteer role and does not form part of any contract of employment