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Administration Manager

Administration Manager

  • Location:


  • Sector:


  • Contract type:


  • Salary:

    Up to £30000 per annum

  • Contact:

    Sarah Madahar

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    6 months ago

  • Duration:

    3-6 Months

  • Expiry date:


  • Start date:


  • Consultant:


Do you have experience identifying administrative process improvements and coordinating their implementation?

My client is looking for an Administration Manager to work closely with the Business Transformation Team on a fixed term contract basis for 3 - 6 months. You will lead on the improvement and development of current administrative processes for their bespoke training and professional qualification programme.

Key Responsibilities:

  • Review current on-programme administrative processes, working with the Business Transformation Team to identify areas for improvement and implement suitable automated solutions, including but not limited to:

  • Develop and implement a new and automated tutor claims process

  • Develop and implement a new and automated skills internal verification process

  • Train the Senior On-programme administrators on new processes and the appropriate use of CRM

  • Be the first point of contact for all tutors in respect of new on programme administration procedures

  • Assist the Senior On-programme administrators with routine tasks

  • Contribute to the development and delivery of the customer service strategy by working with the wider Customer Journey team

Person Specification:

  • Previous experience in a similar role as an Office Manager or similar
  • Able to communicate clearly and appropriately with a range of stakeholders, both orally and in writing
  • Attention to detail and ability to analyse and synthesise information
  • Creative problem solver
  • Able to manage own time effectively and efficiently
  • Excellent inter-personal skills and demonstrable ability to forge good working relationships with a variety of stakeholders
  • Self-motivated and able to work autonomously
  • Excellent IT skills
  • Demonstrable commitment to the welfare of learners
  • Passionate about improving customer experience

The role currently works remotely.

Please apply today!