Up to £24000 per annum
about 1 year ago
A leading health charity based in north / central London is seeking a 1st Line Support IT Officer.
The role is a great chance to join a growing organisation with a shifting technology strategy to a cloud based environment.
The First Line Support Officer will support multiple systems under the supervision and guidance of the Senior Systems Administrator and develop and maintain excellent relationships with user
The role will involve:
-Providing 1st Line IT Support to around 100 users on site and remotely
-Maintaining ICT support documentation on SharePoint
-Troubleshooting issues logged by users using an online service desk platform.
-Assist in ensuring that any assigned development is properly versioned, adhering to change control and testing procedures at all times
-Assist the Senior Systems Administrator with infrastructure maintenance tasks, identify issues and implement network level solutions
-Help to document new processes and procedures
-Front line call resolution for all IT related issues and provide remote support where needed
-Ensure all support calls within the call logging system follow good process and procedures
-Identifying recurring problems / call types and suggesting problem management processes to resolve
-Support and administration of Windows Active Directory and Exchange environments
-Experience specifying, configuring and troubleshooting user issues in a changing Windows Remote Desktop and Server environment
-Experience in supporting and administrating Windows 7-10 operating systems, Active Directory 2008-16 and Exchange 2010-16
-Experience in support and administration of Office 365
-Ability to deal with issues for end users face to face and remotely
-Experience with using remote support applications, such as TeamViewer and Citrix Go To Assist
-Ability to communicate complex technical concepts to non-technical staff
-Experience of Apple, Android, and Windows products
-Working knowledge of a network infrastructure
-General knowledge of TCP/IP rules
-Experience of implementing and upgrading applications, networks and physical servers
-Outstanding customer service skills with a user centric approach
Closing date: 1st June
Please send your CV for immediate consideration.