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Membership round table event

Calendar icon 19 August

Clock icon 8.30am until 11.30am

Location icon London

As part of our commitment to giving back to the non-profit sector, TPP will be hosting our next Membership round table event.

Chair: Nigel Thomas 

Forum topic:  ‘Approach to Member Retention’

  • What approach do other member organisations adopt in terms of articulating intangible benefits?
  • How do other member organisations approach retention?
  • In house campaigns or outsource? Outsource telephone retention campaigns?
  • What difficulties, challenges, hurdles do other membership bodies face when members resign?
  • How do other organisations capture feedback from members?
  • Which retention techniques are employed when members pose the question “what do I get for my money?
  • How has GDPR impacted in terms of engaging and communicating with members? Do organisations have a member directory facility on their website or has GDPR affected this?
  • What incentives do other organisations provide for loyal longstanding members?
  • Are plastic member cards still used and is there still sufficient demand from members for this service?

For further details call 020 7198 6020 or email

Tags: Events