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Volunteer Helpline Operators - EXPIRED

Job Title Volunteer Helpline Operators - EXPIRED
Contract Type Temporary / Interim
Location London
Salary Unpaid
Job Published 04 Feb 2016
Contact Name Volunteers Team
Contact Email

Job Description - EXPIRED

Yes to Life is the UK’s integrative cancer care charity.

We provide support, information and financial assistance to those with cancer seeking to pursue approaches that are currently unavailable on the NHS. We also run a series of educational seminars and workshops for those wanting to learn more.

We want to change attitudes and make integrative cancer care (combining the best of conventional and complementary approaches) readily available so more people have the best chance of reclaiming their health.

In the last 12 months, calls and emails to our Helpline have increased by 42%.  We are now looking to train a further group of people to ensure we can meet the increased demand from people with cancer.

The role of the Helpline call operator is to provide information tailored to the needs of each enquirer, and to provide emotional support in an empathetic and empowering way. Good listening skills are used to help identify exactly what the enquirer’s needs are and to provide the appropriate support required during a call, but counselling is not provided.

A typical call will include elements of straightforward information giving (e.g. contact details of their nearest practitioner), listening to and empathising with the caller’s experience/situation.  The Helpline service aims to empower people by providing good quality information and appropriate support to enable that person to make decisions about how they choose to improve their health. Helpline operators should understand and share the core values and goals of Yes to Life.

Full training is given and we also provide a support group for all our Helpline Operators.  You will be working from home but the Helpline volunteers do meet as a group throughout the year and as a group via SKYPE when needed.  Typically you would be required to commit to taking calls one day a week.

For more information or if you are interested in the role please contact giving details of your suitability for the role and your CV.

Ref: EXPIRED - LF440 | Published: 04th Feb 2016