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Customer Involvement Officer - EXPIRED

Job Title Customer Involvement Officer - EXPIRED
Contract Type Permanent
Location Croydon
Salary £25k per year
Job Published 02 Jun 2016
REF 56205HJ
Contact Name OS Perm Team
Contact Email

Job Description - EXPIRED

We are currently working with a leading Homeless Charity who are keen to improve the delivery of their various services.

Their main aim is to improve their customer experience via telephone and field based engagement with both internal stakeholders and service users.

You will be co-ordinating a suite of market research activities, to gain insight in best practice to improve the customer journey, including co-ordinating events such as forums.
You will be supporting the Quality Manager to recruit, train and develop customer auditors and customer interviewers, with an aim to inspire, enthuse and motivate.
You will be part of a dedicated and supportive team and have the opportunity to work with a variety of audiences

It is essential that you possess excellent communication skills, including creative ways of communicating with vulnerable people.
It is essential that you have a clear understanding of why people become homeless, and the needs and challenges they face.

To apply for the Customer Involvement Officer role, please apply or email your CV to quoting the reference number 56205HJ. All applicants must be eligible to work in the UK.

Ref: EXPIRED - 56205HJ | Published: 02th Jun 2016