Donor Database Manager

Donor Database Manager
Permanent London
£30'000 - £35000
A health charity based in Holborn is looking to recruit an experienced Donor Database Manager.
As Donor Database Manager you will be responsible for maximising the fundraising and marketing potential of the donor database through effective management of donor information and relationships and through the effective management of people, systems and procedures.
Duties will include but not be limited to:
*Manage the database team to ensure that all contacts with supporters are dealt with quickly, efficiently and appropriately in the best interests of donor care
*Ensure that the database team operates within guidelines, follows procedures and works closely with colleagues
*Manage and develop the database team, paying particular regard to recruitment and induction, training, personal development and health and safety
*Ensure that no backlog develops and that during the month all batches are processed within a 3-day turnaround.
*Ensure that all other database users are appropriately trained, kept up-to-date with procedures and retrained as and when required
*Support colleagues by investigating problems and recommending solutions
*Identify and implement improvements to systems and procedures, communicating changes and providing appropriate training where necessary
*Manage the post opening team and post process, ensuring that post is dealt with quickly and efficiently
*Be fully familiar with and manage the operation of the fundraising database (currently Visual Alms) ensuring that it operates to its full potential and maximises income
*Lead on reviews of systems and processes
*Check database against external registers; update and clean data when appropriate
You will have excellent knowledge and experience of databases ideally Visual Arms/Raisers Edge and have experience of delivering a first class customer service. If you wish to apply please send your CV and Covering letter to officesupport@tpp.co.uk quoting Ref No 34927DD
TPP is acting as an Employment Agency in relation to this vacancy.